At Khirganga Dairy Pvt. Ltd. ("Khirganga", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.
1. Information We Collect
Personal Information
When you register or place an order, we may collect:
- Full name, email address, and phone number
- Delivery address and billing address
- Payment information (processed securely via third-party gateways; we do not store card details)
- Order history and preferences
Automatically Collected Data
When you browse our website, we automatically collect:
- IP address and device/browser information
- Pages visited, time spent, and referral URLs
- Cookie data and session identifiers
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Send order confirmations and delivery updates via SMS/email
- Respond to customer service queries
- Send promotional offers and newsletters (only with your consent)
- Improve our website, products, and services
- Comply with legal obligations
3. Sharing of Information
We do not sell, trade, or rent your personal information. We may share data with trusted third parties only as necessary:
- Delivery partners — to fulfill your orders
- Payment processors — to complete transactions securely
- Analytics providers — to understand website usage (data is anonymized)
- Legal authorities — when required by law or court order
4. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect certain features of our website.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting our Grievance Redressal Officer.
6. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the appropriate data protection authority
7. Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal data from unauthorized access or disclosure.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Grievance Redressal
For any privacy-related concerns or requests, please contact our Grievance Redressal Officer:
Grievance Redressal Officer
Name: Suyash Gupta
Company: Khirganga Dairy Pvt. Ltd.
Address: Sector 32, Gurugram, Haryana – 122003
Email: grievance@khirganga.com
Phone: +91-XXXXXXXXXX
Response Time: Within 30 days of receipt of complaint