Terms of Service

These Terms of Service ("Terms") govern your use of the Khirganga website and related services operated by Khirganga Dairy Pvt. Ltd. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

By placing an order or creating an account, you confirm that you are at least 18 years old and legally capable of entering into a binding contract under the Indian Contract Act, 1872.

2. Products & Availability

All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time. Product images are for illustrative purposes only; actual products may vary slightly due to natural characteristics.

3. Pricing & Payments

All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST
We reserve the right to change prices without prior notice
Payment must be made in full at the time of placing an order
We accept UPI, credit/debit cards, net banking, and cash on delivery (COD) in select areas
COD orders above ₹2,000 may require advance payment verification

4. Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud, pricing errors, or stock unavailability. You will be notified and refunded in full in such cases.

5. Delivery

Delivery timelines are estimates and not guarantees. We are not liable for delays caused by courier partners, weather conditions, public holidays, or circumstances beyond our control. Please refer to our Shipping Policy for full details.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy, which forms part of these Terms.

7. User Accounts

You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
We reserve the right to suspend accounts involved in fraudulent or abusive activity

8. Intellectual Property

All content on this website — including logos, images, text, and product descriptions — is the property of Khirganga Dairy Pvt. Ltd. and is protected under Indian copyright and trademark laws. Unauthorized reproduction or use is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law, Khirganga shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the value of the order in question.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana.

11. Changes to Terms

We may revise these Terms at any time. Updated terms will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the changes.